Thirty days to change your mind

1.The 30-day guarantee

If a plugin is not right for your store, ask for a refund within 30 days of buying the licence and you get the full price back. You do not need to give a reason, though if you tell us what went wrong we will usually try to fix it first, and we are glad of the feedback either way.

The guarantee applies to the first purchase of each plugin licence. It is there so you can try a plugin on your real store with real orders, not on a demo.

2.Renewals and upgrades

Licences renew for another term so updates and support continue. You are emailed before a renewal is charged and can turn renewal off at any time from your account; the licence then simply runs to the end of its term.

A renewal charge is refundable within 14 days of the payment. After that it is treated like any other licence term and is not refundable.

Moving to a plan with more sites is charged as the difference between the plans; that difference is refundable on the same 14-day basis.

3.How to ask

Email support@pluginwizards.com from the address on the order, with the order number or the plugin name. That is all. We reply within one business day, Monday to Friday, 9am to 6pm IST (UTC+5:30).

You do not have to deactivate or uninstall anything first. When the refund is issued the licence key stops working for updates and support; the plugin itself keeps running, because the code is GPL, but we ask that you remove it once you have replaced it.

4.When the money arrives

Refunds go back to the payment method used for the purchase and are issued within two business days of your email. Card refunds then take up to ten business days to appear on your statement, depending on your bank; PayPal refunds are usually same day.

The amount refunded is the amount you paid, including any tax we collected. We cannot refund currency conversion fees or charges your bank added on top.

5.What is not refundable

• A licence bought more than 30 days ago, or a renewal paid more than 14 days ago
• A licence that has already been refunded once and bought again
• Problems caused by your hosting, a modified copy of the plugin, or a WooCommerce or PHP version below the plugin's stated minimum, where you prefer not to let us look
• Custom work, which we do not sell in any case

If you believe one of these has been applied wrongly, reply and say so. A person reads every refund email.

6.Chargebacks

Please email before opening a dispute with your bank. A refund request takes one email and is done within two business days; a chargeback takes weeks for everyone and we are obliged to contest ones that fall outside this policy. Licences attached to a chargeback are suspended while the dispute is open.

7.Your statutory rights

This policy sits on top of any rights consumer law gives you in your country; it never reduces them. App Wizards is based in India. Questions about this policy go to support@pluginwizards.com.